Exceptional Customer Care

This workshop begins by looking at why customers are vital, what they actually buy- and what customer care means

1 day
£230+VAT

For available dates, click on the 'Book' button. If the dates shown are not suitable, contact us on 0161 359 3405 or email info@theskillsco.com

9:30am - 4:30pm

Churchgate House, 56 Oxford Street, Manchester, M1 6EU

Course Overview

Aims of the course:

  • Ten reasons why quality customer care can double your turnover
  • Discover easy-to-use skills that can make customer care a reality, in your company
  • How to communicate a positive image, in order to generate more business
  • Learn questioning and listening skills, that help the customer to buy

Key topics include:

  • Why customer care is the key business issue of today
  • Understanding customer needs and expectations
  • Perception and first impressions
  • Nine avoidable upsets- how to prevent them Internal customer care
  • How customer care encourages repeat business 


This workshop covers:

  • Why customer care is the key business issue of today
  • Understanding customer needs and expectations
  • Perception and first impressions
  • Nine avoidable upsets- how to prevent them Internal customer care
  • How customer care encourages repeat business